A1. All our potential FDWs are interviewed by our staff and they have to go through various
checks in order to be selected for employment in Singapore. The FDWs are first recruited by our provincial recruiters and then transported to Training Centres. At the Training Centres, only those applicants that are considered suitable by the standards set
by the Ministry of Manpower in Singapore (MOM) will be shortlisted for the first round. Applicants must further meet the preliminary physical, mental and attitude requirements set by our agents before they can proceed for the second round selection. Those FDWs
selected will go through the training programmes at the designated Training Centres. It is here that those with undesirable work attitude and poor learning capabilities will be disqualified. In short, only the better candidates will have a chance to be offered
a job in Singapore.
A2. All FDWs’ profiles are stored in our common server and our sales consultants at the
various branches have real-time access to the database. As the database is shared across our branches in real-time, we encourage employers to not delay if they have found someone suitable as someone else likewise, might have also selected the same suitable
candidate.
A3. We will do our best to provide the so called "1-in-1-out" service to the employers
as we understand that employers usually need the replacement FDW immediately after their existing FDW has been transferred. We will do our best to match the timing while at the same time abide by MOM’s regulations and formalities.
A4. Yes you can! At Nation, we offer webcam and/or telephone interview for your choice
of FDWs who are not currently based in Singapore to facilitate your hiring and selection process. Due to the nature of the training programme and also the accessibility of some of the training centres (e.g. data connection might be poorer at some locations),
prior notice is required to make the necessary arrangements for the interview.
A5. Inevitably, some qualified FDWs may have been found outside of your expectations due
to personality or compatibility issues. In such instances, we do provide counselling services to the FDWs and advisory service to the employers. We have found that most who go through these services realised that there could be some miscommunication and misunderstandings
which could be resolved, and moved on to have a good working relationship. Nonetheless, if there is a need for the existing FDW to be transferred, we will provide you, the employer, a replacement as soon as possible.
A6. We value our customers. At Nation, we are committed to providing excellent before and
after-sales service to all our customers. We provide loyalty programmes and a full-range of services that includes counselling of the FDW, renewal of work permit and passports, home-leaves, endorsement of embassy document, replacement of FDWs, upgrading skill
courses, arrangement of air-tickets, and repatriation of the FDWs upon completion of their contracts. We also provide 24 hrs hotline services (by their native speaking counsellors) to your FDW if they need additional assistance.
A7. We offer several service packages comprising of different FDWs replacement entitlements
and fees. We can customize the service package to your needs where necessary.
A8. Yes, we do! We have highlighted two of our more popular courses below. Please check
with our sales consultants for more details on other courses.
ECTC Caregiver's Course
In partnership with ECON Careskill Training Centre (ECTC), a specialist in healthcare training,
we have introduced a caregiver's course for FDWs to upgrade their caregiving skills. This specialized course will equip caregivers with the practical information during the care-giving process, from taking care of the elderly's daily personal hygiene routines
to developing solutions to medical emergency situations. This is a pre-approved course under the Centre for Enabled Living's Caregiver Training Grant (CTG). Participants are eligible for the grant subject to existing terms and conditions. Please contact us
at 6665-8199 for more details on the course.
Competency On-Site Training Programmes
Every household is different with its own special and unique need and requirements. We
truly understand the importance of providing specialized training to your FDWs to meet your special needs. Our trainer will go to your home to conduct on-site training for your FDWs. We will customize the training to suit your preference.
A9. We accept cash, Nets, Cheques and Credit card payment for fees generated. Additionally,
we offer 0% instalment service for repayment of placement fees enhanced by the selected banks. However, please speak to our customer service officers should you require other payment mode. Our priority is to provide convenience to our customers.
A10. We have a refund policy on the balance of the advance payment in the event the FDW
is returned and successfully transferred to a new employer. This policy is conditional upon the employers not breaching any of the clauses stated in the service agreement between the employer and the agency.