Customer Care & Support Services
Having a strong emphasis on Customer Support and Maid Training is what sets Nation apart from other employment agencies in Singapore. As a Nation customer, you have access to our complete suite of value-added support services to help you manage matters relating to your domestic helper. Whether you require expert help to prepare the necessary documentations and navigate government and embassies for official permits, counselling for your maid in the event of any miscommunication or training support to settle your maid into your family routine, you can rely on Nation to manage them for you.
For employers who have experienced our Customer Care and Support Services, you would have already known how invaluable and convenient these support services can be in your journey as an employer of a domestic helper. If this is your first time hiring a maid in Singapore, you can learn more about Nation's full suite of support services below or ask our consultant if you have any specific requirements for our post-sales support services.
Applying, Renewing & Cancelling Your Maid's Work Permit
As a Nation's customer, we are here to help you with the application process for a 2-year Work Permit from the Ministry of Manpower (MOM) and ensure that you fulfil all the necessary regulatory requirements (e.g. Medical Insurance, Security Bond and Personal Accident Insurance).
If you are satisfied with your domestic helper and would like her to continue working for your household, Nation can provide you with the necessary assistance to process her assist you to process your maid's Work Permit renewal. Sometimes, things just don't work out or you have other reasons to discontinue your maid services, Nation can assist you to cancel her Work Permit and take care of all the administrative work pre- and post-cancellation.
You can engage Nation to hire a replacement maid if your household still requires the extra pair of helping hands. Our consultants would be more than happy to render you the necessary assistance to source, interview and secure the right candidate as well as the application submission to MOM, right up to her deployment to your household.
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Repatriating Your Maid
If your domestic helper is not asking for a transfer to another new employer and upon the cancellation of her Work Permit, she has to be sent back to her home country, an obligation mandated by MOM. The repatriation process can be confusing for most employers and those who have time constraints to fulfil the repatriation within the time period. This is where Nation can come in to manage the entire process, including flight arrangements and connecting transport to the nearest international port of entry in her home country or region nearest her hometown.
An overstaying fine will be imposed if the maid is not repatriated within two weeks from the Work Permit cancellation or an extension of stay is not applied.
Liaising with Your Maid's Embassy
Apart from eligibility and getting the relevant permits from MOM to work in Singapore, domestic helpers are subject to their own country’s regulations to work overseas.
These regulations differ among the source countries and if you were not familiar with them, it can be time-consuming to liaise with your maid's embassy or country officials to comply with these requirements.
Nation has established good working relationships with these embassies over the years of recruiting MDWs into Singapore. You can engage us to help you prepare the necessary documentations for endorsements by the embassies, such as to renew your maid's passport, arrange for home leave, among other routine processes.
Counselling Your Maid
Your maid could be from Indonesia, Myanmar, the Philippines, or Mizoram (India) and each comes with its unique culture, language, dietary habits, and others. If this is her first time working in Singapore, she would have attended the Settling-in-Programme (SIP) to familiarise her with the work life in Singapore, and assimilate herself into your family culture, and daily routines. However, it might not be smooth sailing for some maids due to language differences which could result in miscommunication, the ability to adapt and meet new employer’s expectations, etc.
Should you find yourself in this situation, you can reach out to our consultant, who will arrange a counsellor who speaks the native language of your maid to help to bridge the communication gaps with your family. With the support of our counselling services and with a bit more time, most of them would settle down and work productively. In some cases, when there is no improvement, our counsellor together with our consultant will discuss with you the available options, such as providing your maid with customised training or arranging for a suitable replacement.