Frequently Asked Questions


Employing a Foreign Domestic Worker (FDW)

A1. All Singapore citizens, Permanent Residents and expatriates (holding valid employment or work passes), having a valid reason to employ a Foreign Domestic Worker (FDW) at their residence, are eligible to apply but subject to MOM approval. For expatriate employers, they have to declare that their family members are living with them upon application.

A2. Employers are required to pay a Foreign Domestic Worker (FDW) monthly levy of $265 (normal) or $60 (concessionary, e.g. those with caregiving needs). From 1 Apr 2019, the Levy rates for certain groups will change (https://www.mom.gov.sg/about-us/budget-highlights-2018). Levy charges begin on the fifth day after the FDW arrival in Singapore, including the day of arrival. Levy Payment should be made via GIRO only. The FDW's Work Permit (WP) will be cancelled if the employer fails to maintain a valid GIRO account. Employers can view their levy bills online using the Internet Foreign Worker Levy Billing (iFWLB) System via SingPass.

A3. An employer is eligible for a levy concession for each FDW (max. for two FDWs for each household) if he/she satisfies conditions set by MOM. Generally, a household that has a child/grandchild who is a Singapore Citizen below 12 years old or an elderly (Employer/Spouse/Parent/parent-in-law/grandparent/grandparent-in-law) who is a Singapore Citizen aged 65 years old or above may be eligible to apply for a levy concession but subject to MOM approval. From 1 Apr 2019, the qualifying age for the elderly concession will be changed to 67 years (https://www.mom.gov.sg/about-us/budget-highlights-2018). Besides, a household living with a person with disability may also be eligible for levy concession. For further details on conditions and application procedures, please contact us at our hotline (+65 6665 8199) or email us at enquiry@nation.sg.

A4(i). For Indonesian FDWs:
They speak Indonesian language which is quite similar to the Malay language used here in Singapore. Some FDWs who may be college graduates or had worked in Singapore before, would be able to speak and understand simple English.
In terms of religion, most of them are Muslims and do not eat pork. However, most of them would not mind handling pork during their course of work if so required by their employers. Please check with the FDW directly on this matter before hiring her.
The Indonesian Embassy in Singapore has additional requirements which Employers must comply with such as the mandatory performance bond, the need to register for a KPIS card, and signing a standard employment contract. Please check with our sales consultants for more details.
A4(ii). For Filipino FDWs:
Broadly, they would be able to communicate and speak in English.
In terms of religion, most of them are Catholics or Christians, and generally do not have any specific dietary requirements. Do check with the FDW directly if she has any dietary requirements.
The Philippine Embassy in Singapore has additional requirements which Employers must comply with. Please check with our sales consultants for more information.
A4(iii). For Myanmar FDWs:
In general, they would be able to understand and speak simple English. Nation provides basic language training for our FDWs, and each one of them is unique and may be at different stages of learning English. Do be patient with them as they may need more time during their employment with you to learn English.
Most of them are Buddhists and may have some dietary requirements. Please check with the FDW directly, our counsellor, and with out sales consultants.

A5. For Indonesian FDWs, their minimum monthly salary is $550 set by the Indonesian Embassy in Singapore and may earn more depending on their working experience and abilities. For Filipino FDWs, their minimum monthly salary is from $580 set by the Philippine Government, and may earn more depending on their working experience and abilities.
These amounts may change from time to time based on the various embassies’ requirements.

A6. There are requirements which MOM has mandated, e.g. attending the Employers’ Orientation Programme (Nation provides this service, please contact us to find out more), sending the FDW for the Settling-In Programme (SIP)/ Medical examinations/ purchasing the security bond and medical insurance, no safekeeping of salaries or personal documents, etc. which you have to take note of (details: https://www.mom.gov.sg/passes-and-permits/work-permit-for-foreign-domestic-worker/employers-guide). In addition, the embassy of the FDW’s nationality may have also mandated some requirements (e.g. minimum salary, rest days).

Other than the regulatory requirements, just like how your household will need to adapt to a new person living in your home, the FDWs joining your household will need time to adapt to their new work and living environment. They will require your patience, understanding, and openness to communicate and welcome her (who is technically now your employee) into your household.

Nation’s Quality Control and Services

A1. All our potential FDWs are interviewed by our staff and they have to go through various checks in order to be selected for employment in Singapore. The FDWs are first recruited by our provincial recruiters and then transported to Training Centres. At the Training Centres, only those applicants that are considered suitable by the standards set by the Ministry of Manpower in Singapore (MOM) will be shortlisted for the first round. Applicants must further meet the preliminary physical, mental and attitude requirements set by our agents before they can proceed for the second round selection. Those FDWs selected will go through the training programmes at the designated Training Centres. It is here that those with undesirable work attitude and poor learning capabilities will be disqualified. In short, only the better candidates will have a chance to be offered a job in Singapore.

A2. All FDWs’ profiles are stored in our common server and our sales consultants at the various branches have real-time access to the database. As the database is shared across our branches in real-time, we encourage employers to not delay if they have found someone suitable as someone else likewise, might have also selected the same suitable candidate.

A3. We will do our best to provide the so called "1-in-1-out" service to the employers as we understand that employers usually need the replacement FDW immediately after their existing FDW has been transferred. We will do our best to match the timing while at the same time abide by MOM’s regulations and formalities.

A4. Yes you can! At Nation, we offer webcam and/or telephone interview for your choice of FDWs who are not currently based in Singapore to facilitate your hiring and selection process. Due to the nature of the training programme and also the accessibility of some of the training centres (e.g. data connection might be poorer at some locations), prior notice is required to make the necessary arrangements for the interview.

A5. Inevitably, some qualified FDWs may have been found outside of your expectations due to personality or compatibility issues. In such instances, we do provide counselling services to the FDWs and advisory service to the employers. We have found that most who go through these services realised that there could be some miscommunication and misunderstandings which could be resolved, and moved on to have a good working relationship. Nonetheless, if there is a need for the existing FDW to be transferred, we will provide you, the employer, a replacement as soon as possible.

A6. We value our customers. At Nation, we are committed to providing excellent before and after-sales service to all our customers. We provide loyalty programmes and a full-range of services that includes counselling of the FDW, renewal of work permit and passports, home-leaves, endorsement of embassy document, replacement of FDWs, upgrading skill courses, arrangement of air-tickets, and repatriation of the FDWs upon completion of their contracts. We also provide 24 hrs hotline services (by their native speaking counsellors) to your FDW if they need additional assistance.

A7. We offer several service packages comprising of different FDWs replacement entitlements and fees. We can customize the service package to your needs where necessary.

A8. Yes, we do! We have highlighted two of our more popular courses below. Please check with our sales consultants for more details on other courses.
ECTC Caregiver's Course
In partnership with ECON Careskill Training Centre (ECTC), a specialist in healthcare training, we have introduced a caregiver's course for FDWs to upgrade their caregiving skills. This specialized course will equip caregivers with the practical information during the care-giving process, from taking care of the elderly's daily personal hygiene routines to developing solutions to medical emergency situations. This is a pre-approved course under the Centre for Enabled Living's Caregiver Training Grant (CTG). Participants are eligible for the grant subject to existing terms and conditions. Please contact us at 6665-8199 for more details on the course.

Competency On-Site Training Programmes
Every household is different with its own special and unique need and requirements. We truly understand the importance of providing specialized training to your FDWs to meet your special needs. Our trainer will go to your home to conduct on-site training for your FDWs. We will customize the training to suit your preference.

A9. We accept cash, Nets, Cheques and Credit card payment for fees generated. Additionally, we offer 0% instalment service for repayment of placement fees enhanced by the selected banks. However, please speak to our customer service officers should you require other payment mode. Our priority is to provide convenience to our customers.

A10. We have a refund policy on the balance of the advance payment in the event the FDW is returned and successfully transferred to a new employer. This policy is conditional upon the employers not breaching any of the clauses stated in the service agreement between the employer and the agency.

Some FDW Policies to note

A1. Under the law, employers are required to take care of their FDW’s upkeep and maintenance, including medical expenses. Medical and Personal Accident insurance for your FDW are mandatory requirements under the law. Employers must purchase the insurance before their FDW’s work permit can be issued by MOM.
The medical insurance policy requires the FDW to be covered with a minimum sum of S$15,000 per year for inpatient care and day surgery. For the Personal Accident Insurance policy the minimum sum assured should be S$60,000. While these are the minimum requirements, we encourage employers to upgrade the FDW insurance policies to a higher coverage to better protect themselves and their FDWs from higher-than-expected bills arising from the FDW hospitalization or medical expenses.

Details: https://www.mom.gov.sg/passes-and-permits/work-permit-for-foreign-domestic-worker/eligibility-and-requirements/insurance-requirements

A2. Yes, the employer can repatriate the FDW without going through the agency as long as such action does not breach any of the clauses in the service agreement between the employer and the agency, and MOM’s regulations. Please also be mindful of the contract between you and your FDW on the termination clauses.

Nevertheless, we would strongly advise the employer to repatriate the said FDW via our agency, so we can discharge your responsibilities (if any) to protect your interests. Please feel free to contact us to find out more on how we can assist you. Our hotline number is +65 6665 8199.